Scheduling Supervisor/Manager

Job Description

Job Description

Veritext is the global leader in deposition and litigation solutions. We provide the most skilled reporters, advanced technology, and unmatched service to help our clients achieve successful outcomes.

Our national platform and global capabilities enable us to provide consistent and reliable delivery anytime and anywhere.

Overview : Supervise / Manage all aspects of Partner Scheduling creating a positive experience for clients and subcontractors prior to proceeding taking place.

What you'll do :

• Understand Veritext products and services, their value and commensurate fees
• Resolve issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests
• Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
• Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.
• Recommend and implement improvements in process and procedures
• Understand Company targets and strive to meet and exceed
• Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.
• Supervise and delegate participation in the phone queues and / or email as needed
• Schedule depositions ensuring complete, accurate and consistent information
• Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly
• Ensure that the Partner Scheduling team handles all cases consistently regarding information, reporter teams, dictionaries, etc.
• Ensure that all jobs are entered accurately and in accordance with Profiles, Case Standing Orders, notes and client specifications;

relay these requirements to the partners

• Respond to all client requests received via email and / or phone queue in a timely, pleasant and professional manner
• Ensure that all jobs are entered, confirmed and covered timely and accurately
• Fulfill client requests according to Operational Excellence guidelines
• Ensure that Vision Profiles are accurate and actionable and notes etc. are clear and detailed
• Align correct product / services information including features and benefits to client needs
• Know all aspects of myVeritext and encourage client usage
• Ensure appropriate assignment of resources (reporters, videographers, interpreters) with technology to match client needs on jobs
• Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc.)
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Encourage subcontractor portal use and be completely knowledgeable of all features
• Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients
• Notify reporters of dailies, expedites, etc.
• Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc.)
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Encourage subcontractor portal use and be completely knowledgeable of all features
• Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients
• Notify reporters of dailies, expedites, etc.

Who you are :

• 3-5 years, minimum, of People Leader / managing teams required
• Proficiency in MS Office required
• Proficiency in MS Excel required
• Proficiency in Airtable required
• Proficiency in relevant software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team
• Work collaboratively with Veritext colleague
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
• Communicate necessary information timely, accurately and effectively; report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

Benefits :

• Comprehensive medical, dental and vision insurance.
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered.

At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.

Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.