Residential Services Director

Essential Functions of the position are detailed below and include any physical requirements below that Oversees the assigned property and staff ensuring all fiscal, maintenance, compliance, and resident matters are managed appropriately;

Provides regular updates and / or reports about the property to the Multi-Building Program Manager and Associate Vice President of Housing Oversees the move-in, and recertification process ensuring confidential resident files are accurate, organized and in compliance with funding guidelines and Catholic Charities Housing Services Policies and Procedures Prepares and organizes confidential resident files for annual audits following prescribed methods ensuring all residents files are accurate, organized and in compliance with funding requirements at all times Ensures readiness to pass all inspections / reviews of management documents and / or resident files by a funder or regulatory body (i.

e., MOR, IHDA etc.) at all times Works in conjunction with maintenance staff to help ensure the building is ready to pass any physical inspection by a funder or regulatory body (i.

• e., HUD REAC etc.) by communicating and coordinating involved parties Ensures staff provide welcoming and responsive interactions with applicants, residents, residents' guests, staff, vendors, and volunteers;
• Confirms accurate information is provided regarding funding guidelines in both oral and written communication Responsible for the coordination of weekly meetings and all completed work orders Responsible for the supervision, coaching and performance evaluation of property management staff assigned;

May assist in the hiring process of staff along with Multi -building Program Manager and Associate Vice President of Housing Attends and participates in any specialized funding and / or Catholic Charities in the housing industry Must be available to manage any building or resident emergency during business hours and after regular business hours PLEASE NOTE : Essential functions include all other duties and responsibilities as assigned X Kneel and move from sitting, bending, kneeling, or standing multiple times a day X Push and pull objects up to 25 pounds X Climb up and down up to 6 flights of stairs at a time X Lift up to 25 pounds Additional Requirements : Other Requirements Comply with program and / or Agency requirements related to (check all that apply) X Background check, including any program specific requirements Physical examination Drug Testing TB Testing X Driver's License and reliable transportation X Agency-specified automobile insurance Additional Requirements : Immediate Supervisor : Multi-Building Program Manager Directly Supervises : Property Management staff at assigned properties Indirectly Supervises : N / A Education and Experience Requirements : Relevant Education : Preferred : Bachelor's Degree Minimum : Associate's Degree and / or Equivalent Experience in Job Related Field Relevant Experience : Preferred : 4-6 Years Minimum : 2-4 Years Certification / Licensure : Preferred : NCHM Certified Occupancy Specialist certification (COS), IREM Accredited Residential Manager Certification (ARM) Minimum : 3 years property management experience, NCHM Certified Occupancy Specialist certification (COS) obtained by the first anniversary of employment, Obtain IREM Accredited Residential Manager Certification (ARM) Employment Type : Full Time