Manager of Resolution Strategy

A company is looking for a Manager, Resolution Strategy.

Key Responsibilities

Lead and develop a team of Senior Resolution Managers to ensure effective handling of complex complaints and escalations

Provide oversight and guidance for sensitive cases, partnering with legal and compliance teams to minimize risk

Identify systemic issues and implement corrective actions to enhance customer satisfaction

Required Qualifications

Bachelor's degree preferred or equivalent experience in complaint management or customer advocacy

2+ years of experience in high-complex complaint handling or regulatory oversight

1+ years of leadership experience in a compliance-driven environment

Proficiency in computer skills, including Microsoft Office and database management software

Ability to work independently and collaboratively while managing multiple priorities