JOBSUMMARY :
The primary responsibility of the Fountain Worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests
ESSENTIAL JOB FUNCTIONS :
- Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
- Engages in friendly conversations with guest whenever possible using the 10 / 5 Rule : 10 feet make eye contact and smile, 5feet - greet and speak to guest.
- Accurately inputs all orders into the POS terminal.
- Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure;
maintains integrity of all financial controls and responsibilities.
- Makes drinks to order in accordance with established recipes and time guidelines.
- Delivers product to customer in timely manner.
- Maintain high levels of customer service at all times.
- Thanks guests for their patronage.
- Maintain appropriate level of stock items in area.
- Assist in maintaining display cases and pastry par levels.
- Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
- Assist all co-workers as needed. Assist Management in getting food product to customer
- Assist in training new Fountain Counter Persons and new Management staff during their training period.
- Responsible for periodic cleaning tasks assigned by Management
- Attend mandatory meetings and training classes as assigned.
- Resolve guest complaints expeditiously and inform Management of the complaints
- Prepare or serve menu items, such as sandwiches or salads
- Basic food preparation and service
QUALIFICATIONS :
- Must have 6 months previous cash handling experience.
- Work requires effective communication in English, both verbal and written form in a professional manner.
- Must present a neat and professional appearance.
- Work requires attention to detail and accuracy.
- Work requires interactions with customers, public and co-workers.
- Work requires use of a computer and / or cash register.
PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS :
Fast paced environment, multiple tasks to be handled undertime constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.
emergencies, changes in personnel, workload, rush jobs or technical developments).
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