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Front Desk Assistant (Orthopedic Surgery)
Front Desk Assistant (Orthopedic Surgery)UCLA Health • Los Angeles, CA, US
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Front Desk Assistant (Orthopedic Surgery)

Front Desk Assistant (Orthopedic Surgery)

UCLA Health • Los Angeles, CA, US
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Front Desk Assistant

Our UCLA Health Ronald Reagan Hospital is seeking to hire a full-time Front Desk Assistant to join the Department of Orthopedic Surgery. Primary duties include :

  • Answering and directing central phone lines
  • Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.)
  • Patient scheduling, interviewing, encounter registration
  • Verifying insurance benefits and record benefit for finance review
  • Monitoring collection, quality control, and processing of charge documents
  • Updating referrals and new authorization dates and extended treatments
  • Other administrative duties as assigned

Please note, all employees are required to float or travel to all UCLA Orthopedic Clinics as assigned.

Salary range : $26.42 / hr - $37.49 / hr

Job qualifications :

  • Minimum 1 year work experience in a customer service environment
  • Working knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulations
  • Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system
  • Knowledge of medical terminology
  • Working knowledge of Orthopedic Surgery terminology (highly preferred)
  • Working knowledge of CPT and ICD-9 codes (preferred)
  • Knowledge of patient related policies and procedures
  • Knowledge of Microsoft Word, Windows, Outlook, and other PC Applications
  • Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)
  • Skill in performing basic arithmetic operations
  • Sufficient typing skills
  • Strong communication skills
  • Ability to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public
  • Proficiency in speaking Spanish (highly preferred)
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