Vice President, Product Manager Payment Experiences & Services

Job Description

Chase is seeking a highly effective and innovative Vice President to join our product team in supporting our Payments Experiences and Services (PxS) team at Chase, which processes all of our Consumer & Small Business Payments.

In this role, you will lead the strategy and backlog of the critical platform and partner initiatives with other Area Product Groups within Payments in support of modernizing our platform and delivering leading payment capabilities for customers.

As a member of the PxS team, you'll be part of a group that launches industry-first payment capabilities for our customers.

In addition to the opportunity to drive value, you'll join a team that respects, values, and promotes diversity & inclusion

Responsibilities include :

• Partner with PxS technology team, design and other product managers in supporting the cross- line of business product strategy and vision.
• Develop solutions for improvements and enhancements to deliver operational excellence.
• Manage and refine product backlog initiatives to drive value in accordance with Payments and stakeholder priorities
• Execute business and technical requirement analysis and definition, creates initiatives, epics and Jira management
• Partner with engineering leads to oversee development teams, ensuring proper sprint planning and proper utilization of development cycles
• Build and manage key relationships and communications with stakeholders
• Act as a strategic partner to product managers across the team
• Help to drive agility, consistency, and a sound controls environment, including good Jira hygiene
• Ensures commitment for critical dependencies - including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc
• Identify, coordinate and sequence dependencies on other product teams
• Helps remove impediments for the teams
• Engages with and validates features to ensure client / customer and user problems are solved - including partnering with technology, design, and analytics as needed
• Respects, values and promotes diversity and inclusion
• Analytics to define new opportunities and examine performance
• Assist in coordinating production issues and feedback resolution
• Assist in audit and controls needs
• Acts as a strategic partner to product managers across the Payments organization

Required Qualifications, Capabilities, and Skills :

• Mimum of 7 years of digital product, financial services, technology or project management or relevant experience
• Ability to map business processes and identify requirements from those processes
• Experience in defining and building out product backlogs, roadmap and business models
• Experience in Technology, knowledgeable with payments architecture and digital space
• Structured thinker, effective communicator with excellent written communication skills
• Commitment and self-motivation suitable to a start-up team
• Bachelor's degree required
• Demonstrable experience working in payments, banking, online and mobile platforms
• Strong written and verbal communicator with excellent reasoning, organizational and presentation skills.
• Proficient with the MS Office tools, JIRA and Confluence

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.

Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.