AXA Remote Support Engineer 3

Join usin pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.

Our inspiring and caring environment forms a globalcommunity that celebrates diversity and individuality. We encourage you to stepbeyond your comfort zone, offering resources and flexibility to foster yourprofessional and personal growth, all while valuing your unique contributions.

Apply now for the position of AXA RemoteSupport Engineer and you will provideremote support to Customers and Customer Service Engineers servicing SiemensAngiography Equipment.

Your role :

• You provide product support either remotely or on-site.
• You proactively monitor systems using Siemens Remote Services
• You share expert advice, training, and technical assistance to support staff and train lower-level employees.
• You monitor the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
• You dispatch notifications to CSE's and provide quality action plans
• You use remote diagnostics to troubleshoot and resolve technical issues
• You follow escalation process and communicate with HSC / QIB to drive solutions
• You travel to assist with on-site repair of customer equipment as required.
• You provide feedback to the factory regarding system performance

Your expertise :

• Associates Degree or 3 years of vocational technical training required
• Minimum of 3-5 years experience working on Angiography / Cardiology systems
• Backgrounds preferred to have an AXA experience on the Artis product lines
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services
• Good communication skills
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
• Ability to travel domestically and internationally (Valid Passport Required)
• Be willing to work 2nd shift and work On-call when necessary
• Highly proficient in spoken and written English

Tofind out more about the specific business, have a look at

Who we are :

We are a team of more than 71,000 highly dedicatedHealthineers in more than 70 countries. As a leader in medical technology, weconstantly push the boundaries to create better outcomes and experiences forpatients, no matter where they live or what health issues they are facing.

Ourportfolio is crucial for clinical decision-making and treatment pathways.

How we work :

As an equal opportunity employer, we welcome applicationsfrom individuals with disabilities.

Successful candidate must be able to work with controlledtechnology in accordance with US export control law. It is SiemensHealthineers’ policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign Assets Control(OFAC) sanctions regulation.

We care about your data privacy and take compliance withGDPR as well as other data protection legislation seriously. For this reason,we ask you not to send us your CV or resume by email.

Please within our talent communityand subscribe to personalized job alert that will keep you posted about newopportunities.

To all recruitment agencies :

Siemens Healthineers' recruitment is internally managed,with external support permitted only when a qualified supplier has establisheda formal contract with us.

Unsolicited candidate submissions and referrals,absent a current supplier contract, do not establish consent and are ineligiblefor fees.

We delete and destroy unsolicited information, thus, would recommendyou refrain from any such practices. Your adherence to our policies isappreciated.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click .