Implementation and Support Engineer

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for an Implementation & Support Engineer to join their Delivery, Implementation and Support team.Key ResponsibilitiesManage successful implementation and go-live support, resolving delivery issues in coordination with project managersProvide on-site product troubleshooting training to airport IT employeesDeliver technical support to customers, maintaining high levels of customer service and satisfactionRequired QualificationsAt least 2 years of experience delivering hardware installations in airport environmentsExperience working in a service helpdesk and familiarity with SaaS and remote hardware supportStrong working knowledge of Windows-based machines and Active Directory managementExperience with networking, including installation and configuration of network switches and firewall configurationCloud infrastructure experience with Azure and AWS is advantageous

16 days ago
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