IT Product Support Engineer II - Operations

Job Summary

Are you the right applicant for this opportunity Find out by reading through the role overview below.

The IT Operations Engineer II serves as the primary subject matter expert for technical and business driven applications prevalent in the environment.

Responsibilities include a full understanding of the applications functionality, maintenance, documentation, infrastructure requirements, and impacted IT and business areas.

Essential Duties & Responsibilities

• Coordinates with and builds relationships with Core Engineering and DevOps teams to meet organizational or client requirements.
• Develop and lead technical training for team.
• Own & Manage the CI / CD IT Ops Technical portfolio to enable IT Ops access, speed to resolve, and reduce errors.
• Collaborate with IT Tools team to improve monitoring and observability capabilities.
• Technical SME for one or more IT Infrastructure domains (server, storage, network, cloud).
• Stays abreast of current technologies and develops innovative ideas to be introduced into new or existing products.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Update and maintain internal software documentation.

Education & Experience

• Bachelor's degree in Information Technology, Information Systems or equivalent degree; or combination of equivalent professional and / or educational experience required.
• 2+ years' experience with installing / supporting applications, hardware support / maintenance, and direct engagement with business users.
• Maintains expert knowledge of the product(s) and ensures that adaptations to applications provide solutions to user's needs.
• May provide technical training to clients or internal users.
• Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem-solving skills.
• Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.

About Stifel

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas.

Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.

Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.

Let’s talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

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