Credentialing Manager

Responsibilities

1. Credential Management and Development

• Oversee and manage all aspects of IAAP's existing certification programs, including the Certified Administrative Professional (CAP) credential.
• Develop and implement new credentialing programs from concept to launch, ensuring alignment with IAAP's strategic goals and industry needs.
• Ensure all credentialing programs meet relevant accreditation standards and related industry best practices.

2. Leadership and Team Management

• Lead and inspire a team of credentialing professionals, ensuring effective communication, collaboration, and professional development.
• Provide guidance and support to team members, fostering a positive and inclusive work environment.
• Collaborate with other departments to ensure seamless integration of credentialing programs with other IAAP offerings.

3. Strategic Planning and Innovation

• Develop and implement a long-term strategy for IAAP's credentialing programs, aligned with the organization's overall mission and goals.
• Stay up to date on industry trends, emerging technologies, and best practices in credentialing to continuously improve and innovate IAAP's offerings.
• Identify opportunities for growth and expansion of credentialing programs to meet the profession’s evolving needs.

4. Quality Assurance and Continuous Improvement

• Establish and maintain rigorous quality control processes for all aspects of credential development, delivery, and maintenance.
• Oversee regular review and updates of exam content, study materials, and recertification requirements to ensure ongoing relevance and value.
• Conduct periodic job task analyses and validation studies to maintain the integrity and relevance of credentials.
• Collaborate with team members to seek feedback from candidates and designees through a variety of formats to consider in program improvements.

5. Stakeholder Engagement and Communication

• Act as a key liaison between IAAP and external partners, subject matter experts, and industry leaders to enhance credentialing programs.
• Collaborate with the marketing team to effectively promote credentialing programs and communicate their value to admin professionals and potential candidates.
• Represent IAAP at industry events and conferences related to credentialing.

6. Financial Management and Reporting

• Develop and manage the credentialing department's budget, ensuring efficient use of resources.
• Monitor and report on key performance indicators for credentialing programs, including participation rates, pass rates, and revenue generation.
• Provide regular updates and reports to senior leadership on the status and impact of credentialing programs.

Qualifications :

• 2-3 years of experience leading a successful team of professionals
• 5-7 years of proven experience in design, development, project management, or credentialing management
• Comfortability employing innovative and strategic thinking while balancing tactics and tasks
• An understanding of psychometrics, test development, and credentialing best practices, including accreditation standards
• Proficiency in CRM software, Microsoft programs, and credentialing software.
• Ability for up to 10% domestic travel.

Competencies :

• Alignment to IAAP’s culture, purpose, strategy, and leadership philosophy
• Creative problem-solving skills and a proactive approach to credentialing.
• Must exhibit initiative, able to use good judgment, problem solving skills and take appropriate action
• Must be self -directed and able to work independently; plans work and carries it out without detailed instructions
• Ability to lead by example and support strategic initiatives
• Listens and responds effectively to questions; resolves problems
• Embraces change, innovation, and continuous improvement and influences others to do the same
• Ability to analyze and interpret information and apply it appropriately to recommendations and decisions
• Ability to maintain confidentiality and appropriate discretion

Language Skills :

• Requires strong written and verbal communication skills
• Must present a professional approach in all communications
• Ability to effectively present information and respond to questions from diverse groups of individuals (internal team members, external customers and vendors, board members, etc.)
• Ensures understanding by asking clarifying questions and restates understanding for confirmation.

IAAP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AMERICANS WITH DISABILITY SPECIFICATIONS

The physical demands and work environment characteristics below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

• May be required to lift or move up to 20 pounds
• Must be able to hear and speak effectively with customers by telephone or video chat
• Requires keyboarding capabilities to respond using a computer
• Visual acuity to read and develop written materials
• Prolonged periods of sitting and using the computer

Work Environment :

• Typically in a normal office or home office environment but travel requirements result in other work settings at event venues
• Must be able to concentrate / focus with constant interruptions
• May be required to work some overtime

Annual Salary : $,

About IAAP (International Association of Administrative Professionals) IAAP (International Association of Administrative Professionals) is a dynamic and thriving organization dedicated to serving the needs and interests of our diverse membership community and beyond.

We bring together professionals, businesses, and individuals who share a common passion and commitment to the profession.