E-Commerce Manager

Position : E-Commerce Manager Location : Cleveland, OH

Job Id : 806 # of Openings : 1 Job Title : E-commerce Manager Location : Cleveland, OH preferred possible Hybrid / Remote consideration Business Unit : Head Protection Position Overview : We are looking for a highly motivated and experienced E-commerce Manager to join our dynamic team.

As the E-commerce Manager, you will be responsible for developing, implementing, and managing our online sales strategies.

The ideal candidate will have a strong background in e-commerce and digital marketing, with a proven track record of driving online revenue growth.

The E-commerce Manager will report to the Digital Marketing Manager. If you are a strategic thinker with a passion for e-commerce and a proven ability to drive online sales, we invite you to apply for this exciting opportunity! Key Responsibilities : 1. E-commerce Strategy :

• Develop and implement an effective e-commerce strategy to drive online sales and achieve revenue targets.
• Stay up-to-date of industry trends and best practices to identify opportunities for growth and improvement.

2. Website Management :

• Oversee the day-to-day management of the company's e-commerce website(s).
• Optimize website content, navigation, and user experience to enhance customer satisfaction and maximize conversions.
• Collaborate with cross-functional teams to ensure seamless integration of e-commerce activities with other business functions.

3. Product Merchandising :

• Manage product listings, descriptions, and imagery to ensure accurate and compelling representation of products.
• Implement merchandising strategies to promote featured products and increase average order value.

4. Digital Marketing :

• Plan and execute digital marketing campaigns to drive traffic, customer acquisition, and retention.
• Utilize SEO, SEM, email marketing, and other online channels to increase brand visibility and reach.
• Experience with Amazon Ads a plus but not required.

5. Customer Experience

• Monitor and improve the overall online customer experience, addressing issues promptly and ensuring customer satisfaction.
• Implement customer feedback mechanisms and leverage data to enhance the online shopping experience.
• Answer customer questions on e-commerce platforms

6. Analytics and Reporting :

• Analyze e-commerce performance metrics and generate regular reports to track key performance indicators (KPIs).
• Use data insights to make informed decisions and continually optimize strategies for improved results.

7. Order administration

• Work with production / planners to consign products for monthly e-commerce needs.
• Monitor product inventory levels and update reports for proper sales forecasting.

Minimum Qualifications :

• Proven experience as an Ecommerce Manager or similar role.
• Experience with Amazon & Shopify required.
• Strong understanding of e-commerce platforms, website management, and digital marketing.
• Proficiency in analytics tools and data-driven decision-making.
• Excellent communication and project management skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience with international storefronts (ex. Amazon Canada, Shopify Markets) preferred but not required.
• Understanding of customer behavior and trends in online retail
• Experience in analyzing e-commerce data and implementing improvements based on insights

Preferred Qualifications :

• Familiarity with web analytics tools
30+ days ago