Network Market Engineer - Wilmington, NC

Segra is searching for a dynamic and experienced Network Market Engineer to support our Wilmington, NC market. This person must reside in the area and work in the Wilmington office to be considered.

Role Overview :

Responsible for estimating, planning, designing and engineering network equipment to provide a quality solution for customer requests for their market. This includes creating documentation (Project Manuscript), which contains Bill of Materials, and all documentation required for Field Operations to install and turn up services for customer request.

Should have a basic understanding of Ethernet Ring concepts, Optical selection for Fiber Optics, and Managed Services solutions. Must have a basic understanding of Routers, LAN / WAN switches, IP concepts, SD-WAN, LTE, Cradlepoint, as well as other customer applications.

Will be responsible for designing TDM and Ethernet connectivity across the network for data and voice services, to include Internet, Ethernet 2.0, Network, Carrier End User, and FTTC in Netcracker.

Will assist in resource inventory clean-up. Must understand Network and Circuit path standards used at the company.

Will utilize a WFM workflow database to track circuit / service orders and update the order status in the database. Works closely and collaborates with all internal departments.

Will be considered one of the operational leaders in the market supporting the Field Operations team, Sales, and Sales Engineering for pre and post sales opportunities. Serves as a Tier II support for the Field Operations team in the market.

Required Qualifications :

Minimum of 3 years of experience in network engineering and / or support.

Must have prior experience working with Cisco technologies.

Must be able to work with multiple computer programs and / or systems.

Preferred Qualifications :

Network engineering experience is highly preferred.

Cisco certifications (CCNA, etc.)

Bachelor of Science in Engineering / Technical / Computer Science or equivalent technical experience

Must have strong interpersonal and good administrative skills with ability to multi-task and influence change.

Must have skill in defining, evaluating, solving and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyzing a technical system or design into component parts.

Basic proficiency with various computer applications and Microsoft Office suite applications to include, but not limited to Outlook, Word, Excel, and PowerPoint.

Additional proficiency with Access and Visio is helpful.

Any experience with telecommunications, inventory management systems, AutoSketch, CAD, software map tools is relevant.

Familiarity with reading schematics, blueprints or wiring diagrams is relevant and helpful.

Basic understanding of the service ordering process including installation and delivery

Ability to access network devices and understand configurations.

Basic understanding of service ordering process including installation and delivery.

About Segra :

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of

everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview :

Segra offers a very robust benefits package to our full-time employees, some of which include :

Medical, dental, vision insurance

Life insurance

401(k) match

Flexible Spending / Health Savings Accounts

Tuition and gym reimbursements

Vacation / PTO, paid holidays, floating holidays

Volunteer days, parental leave

Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality :

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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