Communications Center Specialist

• THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $68,.00 - $78,.00*
• YOU MUST BE A CURRENT EMPLOYEE OF THE ADMINISTRATION FOR CHILDEN’S SERVICES TO BE CONSIDERED FOR THIS POSITION. *
• THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF STAFF ANALYST. *

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports.

ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment.

In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Systems Support Office (SSO) was created to aid in the implementation of Improved Outcome for Children (IOC) by consolidating systems user support, to perform Connections system approvals that could not be performed by contract agency case managers and to centralize all NYS Legacy systems data entry previous performed by staff across multiple ACS divisions.

Today, the SSO has five functional areas responsible for performing a multitude of tasks necessary for ACS program areas and contract agencies to deliver child welfare services to New York City Children and Families.

The Communication Center Specialist (CCS) is responsible for assisting in the resolution of concerns that arises between ACS and provider agency staff during the services case opening process, on-going case maintenance and case closing problems in Connections (CNNX), Welfare Management System (WMS), Child Case Review System (CCRS), and Preventive Organization Management Information System (PROMIS).

They will assess all requests, identifying and troubleshooting problems for technical and business resolution.

The CSS' specific tasks would include :

• Create Family Service Intakes (FSI) and progress to Family Service Stages (FSS).
• Respond to case practice and procedural questions from ACS and Provider Agency staff.
• Review and process requests for conversion of cases from CWS stages to ADVPO stages.
• Process Application Registration for all newly created FSS.
• Assist with merging / splitting persons and case records, as well as reopening cases closed in error.
• Assign ACS and Provider agency staff appropriate case roles, as well as assist with inter-agency case and role transfers in CNNX and CCRS.
• Maintain WMS, CCRS, PROMIS and CNNX for all activities
• Assist in the development / revision of Systems Support Office business processes.
• Assist in processing and reviewing CNNX Pending Activities Grid and troubleshooting placement discrepancies.
• Assist with implementing the Family First Prevention Services Act (FFPSA), conduct CNNX case reviews to support POS-Line entry.
• Assist with cross-divisional role assignments / case transfers in support of the provider agency End of Contract procedure.
• Assist with CNNX Workload transfers in support of the provider agency closedown process.
• Review cross-divisional foster care case transfers to SSO and update the Case Transfer Database.
• Manual entry of Activities movements for special case circumstance.
• Assist with Division of Finance special projects.

ADDITIONAL INFORMATION :

Section -A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY :

Please go to or for current NYC employees and search for Job ID # .

No phone calls, faxes or personal inquiries permitted.

Note : Only candidates under consideration will be contacted.

Minimum Qualifications

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.

S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or

2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.

S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas : working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research;

or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning / administration, labor market research, economic planning, social services program planning / evaluation or fiscal management; or in a related area.

Special Note :

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.