Cloud Operations Administrator (Google, AWS, and Azure)

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online.

Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students.

Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

Key Responsibilities

• Manage day-to-day Cloud Operations to ensure smooth and efficient performance across all Cloud environments including Azure, AWS and Google Cloud.
• Implement monitoring tools to track performance, costs, and resource usage.
• Troubleshoot and resolve issues related to Cloud infrastructure and services.
• Implement Managed Apps, Service Catalogues, Virtual Machines and Service Bus technologies.
• Set up and manage database services, notably NoSQL, SQL, and its managed instances.
• Perform daily system monitoring to include verifying the integrity and availability of all hardware, server resources, systems, and key processes;

reviewing system and application logs; and verifying completion of scheduled jobs.

• Perform and record regular patching of the hosting environments, ensuring system security and stability.
• Manage cloud backups and disaster recovery solutions and verify the integrity of backups regularly.
• Monitor all cloud environment performances (CPU, Disk Space, Network, etc.).
• Create and monitor critical alerts for all systems and connect to On-Call notification system.
• Act as a primary point of contact and provide troubleshooting and support for cloud-related issues, including liaising with vendors for critical incident support and / or advisory.
• Assist with the creation and maintenance of architectural diagrams for new and existing service deployments.
• Assist in research, evaluation, and implementation of new cloud tools to optimize efficiency, performance, and cost.
• Monitor and assist in optimizing cloud spending and report to management on actual and projected monthly cloud services costs.
• Provide support to other departments for other business applications and collaborate closely with DevOps teams, ensuring best practices in SDLC and effective code management.
• Familiarity with scripting and automation for cloud administration by leveraging PowerShell CLI and automation tools such as Chef, Puppet, Ansible, Terraform, and Azure CLI.
• Participate in after-hours support rotation as a subject matter expert (SME) for Cloud Services.

Requirements

• Bachelor's degree in Information Systems Technology or equivalent technical experience required.
• At least 2+ years of relevant Cloud experience.
• Proficiency in Azure, AWS and Google Cloud platforms.
• Familiarity with Cloud-based Networking, including VNETs, application gateways, and load balancing.
• Skilled in cloud storage management.
• Proven ability in scripting and automation for deployment and operational tasks.
• Understanding of OS internals, virtualization products, and technologies.
• Experienced in disaster recovery planning, implementation, and execution.
• Proficiency in supporting and upgrading Windows and Linux systems.
• Strong grasp of PowerShell CLI and automation tools (e.g., Chef, Puppet, Ansible, Terraform, Azure CLI).
• Familiarity with change management best practices.
• Stay up to date with the latest cloud technologies and industry trends.

Other

Ability to provide On-Call and after-hours services for critical incidents including patching and maintenance of all Cloud environments.

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Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits :

• 18 days PTO + Winter Shutdown
• 12 designated holidays + 1 floating holiday
• Medical - four options
• Dental
• Vision
• Life & Disability (company paid)
• Flexible Spending Account & Health Savings Account
• Retirement plan with company match
• Maternity / Paternity / Parental Leave (company paid)
• Volunteer Time Off

Supplemental Benefits :

• Wellness program
• Alternative medicine options
• Pet discounts
• Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development :

• Continuous Professional and Leadership Development Programs
• Tuition Reimbursement for employees and their dependents
• Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.