Pharmacy Technician - Population Health

Job Category : Clinical Support

Clinical Support

Work Shift / Schedule :

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role : Job Summary

Job Summary

The Population Health Clinical Pharmacy Technician (PHCPT) assists the value based ambulatory pharmacist and multi-disciplinary population health team in providing services to patients to support performance in our value-based contracts, The PHCPT works cross functionally with others internally and externally to support data driven results.

Conducts patient outreach by way of telephone, mychart and other appropriate means to influence successful care gap closure and improved outcomes.

Minimum Job Qualifications

Licensure or other certifications : Pharmacy Technician Board Certificate registered with the Georgia Board of Pharmacy

Educational Requirements : Associates Degree

Minimum Experience : 3 or more years of experience as a pharmacy technician with experience in medication adherence.

Other :

Preferred Job Qualifications

Preferred Licensure or other certifications :

Preferred Educational Requirements :

Preferred Experience :

Other :

Job Specific and Unique Knowledge, Skills and Abilities

Ability to effectively communicate with patients on all levels, both verbal and written. Ability to engage patients with an uplifting and personable manner.

Ability to develop strong, trusting relationships with leadership, physicians, pharmacists, and patients in the Value Based Programs

Understanding of medication-related quality metrics for value-based care programs (Medication Adherence - Diabetes, Cholesterol and Hypertension, Statin Use in Persons with Diabetes, and Statins in Patients with Cardiovascular Disease)

Highly organized and self-disciplined with the ability to adapt to various workspaces

Other professional skills and qualities : strong attention to detail, ability to self-direct through multitasking and prioritizing, dependability, empathy, focus on quality service, goal oriented

Must practice discretion and confidentiality as position deals with highly sensitive and private data

Individual with a patient-first mindset, excellent problem solving and communication skills, who can thrive in an autonomous and evolving environment

Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Essential Tasks and Responsibilities

The primary responsibility of this role is to provide support to team pharmacists, clinicians and the care management team to ensure effective, safe, and cost-effective drug therapy for patients that are part of the CIN's value based contracts.

The Population Health Pharmacy Technician works closely and directly with patients to deliver a full continuum of medication adherence support by utilizing various tools, applications, data and analytics

Responsible for obtaining medication refill histories, performing comprehensive pharmacy benefits investigations and assisting with provider communications

Builds rapport with patients to identify strengths and barriers to medication access with the goal of closing the care gap and promoting exceptional patient care

Develop and build a rapport with pharmacists, providers and clinical staff to provide the highest level of care for patients with complex needs

Identifying and resolving complex medication-related issues, and ability to know when to involve or escalate to pharmacist, provider or leadership.

Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, conduct medication outreach, and complete community resource referrals

Communicate and collaborate with local pharmacies to troubleshoot issues affecting medication adherence or access. Provides follow up with pharmacies to verify patients pick up medications, closing care gaps

Populates data into databases, payer portals, and other data repositories to assess patient activity / medication adherence rates and address barriers to care to improve outcomes

Review and remedy medication care gap reports and organize daily call list for patient outreaches

Participates in quality and payer meetings as directed

Participate in staff meetings, in-services, and other program-specific tasks and activities as require

Physical Demands

Weight Lifted : Up to 20 lbs, Occasionally 0-30% of time

Weight Carried : Up to 20 lbs, Occasionally 0-30% of time

Vision : Moderate, Frequently 31-65% of time

Kneeling / Stooping / Bending : Occasionally 0-30% of time

Standing / Walking : Constantly 66-100% of time

Pushing / Pulling : Occasionally 0-30% of time

Intensity of Work : Occasionally 0-30% of time

Job Requires : Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special : a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS : Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.