Job Summary
- Job : 28069-LLAN
- Location :
- Department :
MathWorks staff enjoy a hybrid work model of home-office and in-office days.
Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users’ on-campus workstations.
Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.
Responsibilities
- Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
- Support online, on-premise, and off-site meetings and events
- Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
- Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
- Collaborate with team members and with other IT groups to resolve complex issues
- Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
Minimum Qualifications
- A bachelor's degree is required.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
- Visa sponsorship will not be provided for this position.
Additional Qualifications
- BS / BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
- 2-3 years of IT support, including experience with networked PC equipment
- Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
- Knowledge of networking principles, topology, and protocols
- Customer focus and dedication to customer satisfaction
- UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
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