Job Description
Job Description
Introduction :
At ICECO, we are seeking a Tech Support Assistant to join our team. This role involves working closely with our Director of Tech to manage customer support cases and assist in product development research.
Responsibilities :
- Answer customer calls, document issues, and initiate support cases.
- Communicate effectively with related personnel to resolve customer issues.
- Keep track of case status and ensure timely actions are taken.
- Assist in research and development activities for new product enhancements.
Requirements :
- Excellent problem-solving and communication skills.
- Ability to manage multiple tasks and remain organized.
- Experience in technical support or customer service is preferred.
We Offer :
- Flexible scheduling with full-time and part-time options available.
- Competitive compensation, comprehensive benefits package, and 401K.
- A collaborative and fun work environment with opportunities for growth.
- Opportunities to get first-hand experience with new products and enjoy employee discounts.
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Experience in technical support or customer service is preferred. At ICECO, we are seeking a Tech Support Assistant to join our team. This role involves working closely with our Director of Tech to manage customer support cases and assist in product development research. Answer customer calls, docum...
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Experience in technical support or customer service is preferred. At ICECO, we are seeking a Tech Support Assistant to join our team. This role involves working closely with our Director of Tech to manage customer support cases and assist in product development research. Answer customer calls, docum...
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