Job Description
Job Description
Benefits :Benefits / Perks
- Health Insurance
- 401K
- Competitive Compensation
Job Summary
We are looking for a person to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience, background and mechanical knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude.
You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders.
Responsibilities
- Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
- Ensure repairs and maintenance tasks are completed in a timely manner
- Create a work schedule for each technician daily
- Oversee day-to-day operations of the service department
- Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
Qualifications
- High school diploma required - specific schooling in industrial equipment / forklift repair is preferred
- Valid state-issued drivers license and clean driving record are required
- Prefer a minimum of 10 years of experience as a service advisor / manager in the material handling industry or related equipment dealership.
- Deep understanding of industrial equipment technology, service technician job duties, and management experience in repair services is required
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