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Manager of Data Support

VirtualVocations
South Bend, Indiana, United States
Full-time

A company is looking for a Manager of Data Support responsible for leading a customer support team and enhancing operational efficiency.

Key Responsibilities : Manage the Data Support Team to deliver technical support to customers and vendorsDrive improvements in key performance indicators (KPIs) and operational efficienciesEstablish strong relationships with cross-functional teams to enhance customer experienceRequired Qualifications : Bachelor's Degree in computer science, marketing, project management, business administration, or equivalentMinimum 5 years of management experience in a relevant fieldProficiency in Microsoft Office and experience with Salesforce / JIRA or similar systemsDemonstrated success in meeting or exceeding performance metricsPrevious experience in a Call Center or Help Desk environment is preferred

3 days ago
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