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Manager of Product Support

VirtualVocations
South Bend, Indiana, United States
Full-time

A company is looking for a Manager of Product Support to oversee the Product Support team and ensure top-tier customer service.

Key ResponsibilitiesAct as a key point of escalation for customer incidents and inquiriesManage client support via various channels including ticketing, phone, and chatTrain and coach colleagues and clients on Finalsite productsRequired Qualifications and Education5+ years of experience in customer service or technical supportExperience overseeing and delivering team budgetsAssociate's or Bachelor's degree preferred, or equivalent experienceFamiliarity with content management systems (e.

g., WordPress, Squarespace)Ability to cover evening and weekend hours as needed

3 days ago
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