IT Director

Ivy Tech Community College seeks candidates for an IT Director opening. The successful hire will provide leadership over the technical staff responsible for IT service delivery;

maintain a high level of customer service excellence; participate in budgeting, capital equipment processes, and quality improvement activities for the organization.

The IT Director will meet scheduled milestones to ensure project / program objectives are met in a timely manner; Implement and adhere to college-wide technical policies, objectives, and methods.

All activities will be conducted with an appreciation and respect for diversity of people, styles, and views.

Major Responsibilities :

Oversee and support all aspects of IT operations and service delivery within the assigned service area.

Provide technical advice on technology related services that fall outside the scope of OIT, and where appropriate engage IT support staff to provide additional support.

Work alongside campus leadership to improve IT service delivery, serve as the point of contact between campus leadership and OIT.

Create and maintain an atmosphere of customer service excellence.

Manage change control processes in accordance with college-wide change control processes as it applies to IT services.

Manage hardware and software assets in accordance with statewide procedures.

Recruit, manage, supervise, and develop IT support staff.

Participate in the IT budgeting process and direct expenditures for computer and technology services.

Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.

Support the daily IT operations to provide leadership that promotes and supports compliance of the statewide goals of OIT.

Directs, tracks, delegates, and reviews the IT Helpdesk requests and incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA).

Provide coaching to correct IT Helpdesk case and incident behavior that falls out of compliance, and communicate directly with customer to promote excellent customer service standards.

Facilitate assistance from statewide teams or supervisor as needed to escalate an incident when it falls outside of the scope of the IT Support Team.

Strong leadership, including management of a team, that promotes and supports compliance of the statewide goals of OIT.

Where appropriate, serve on campus cabinets and boards.

Maintain communication with the IT System Administrator(s) and IT Network Administrator(s) as needed to service the local campus needs.

Serve as the team lead on one or more statewide OIT teams as needed.

The above list of duties should not be contrasted as an exhaustive list. Other duties logically associated with the position may be assigned.

This is an on-site job in Evansville, IN.

Hiring Range :

$65,000-$70,000 annually based on experience

Work Hours :

Typical business work hours, may be adjusted during peak times.

Benefits :

Full-time, benefits eligible position with no enrollment waiting period. Exceptional benefit offerings, including :

Medical insurance, dental insurance, vision insurance, life insurance, spouse / child life insurance, long-term disability, short-term disability.

Retirement Plan with 10% Employer contribution, , with no waiting period.

Paid time off : vacation, sick time, holidays, winter break between December 25th and January 1st, and more. Up to 47 paid days off per year.

Free Ivy Tech tuition for employee, spouse and dependents.

For those pursuing higher degrees, Tuition Reimbursement at other institutions.

Opportunities for Professional Development.

Discounts for rental cars, hotels, and electronic and mobile devices.

Eligible employer under the DOL Public Service loan forgiveness program.

For more information on Ivy Tech Benefits visit

Minimum Qualifications :

Three to five years supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.

Bachelor's degree in an IT related field

Excellent customer service, organizational, communication, and leadership skills.

Demonstrated ability and experience to lead and manage a diverse team of professionals and create effective programs to maintain staff skills and provide guidance to ensure that career goals and objectives of staff are met.

Ability to manage multiple strategic projects and objectives, meet deadlines, and track them continuously under minimal supervision.

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Ability to frame issues based on policy implications associated with managing a technical discipline.

Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills.

Must be willing to travel as necessary, estimate 10% of time.

This is an in-person position at our campus in Evansville, IN. Remote work is not available.

Preferred Qualifications :

Experience in a higher education environment is highly desirable.

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.