Dialer Manager

Job Description

Job Description

Your role as our Dialer Manager will play a pivotal role in supporting our marketing and sales teams by managing call center operations, lead management processes, CRM systems, and personal systems support.

Responsibilities Include :

Call Center Support :

Maintaining and developing lead strategies to optimize efficiency and effectiveness.

Managing user and account creation within the call center systems.

Overseeing call routing management.

Conducting call analytics to identify trends and opportunities for improvement.

Developing user training materials to support ongoing learning and development.

Lead Management :

Facilitating lead posting and tracking management to streamline processes.

Managing lead distribution to ensure equitable allocation among sales teams.

Implementing multimedia outreach strategies to engage leads across various channels.

Monitoring lead KPIs and performance metrics to drive continuous improvement.

Creating and maintain workflows to streamline lead management processes.

CRM Management :

Designing workflows within the CRM system to automate processes.

Providing quality assurance for ongoing workflows to maintain accuracy and efficiency.

Crafting new workflow automation requests to enhance system capabilities.

Integrating APIs to optimize CRM system functionality and data integration.

Personal Systems Support :

Managing account creation for new hires to ensure access to necessary systems.

Creating training videos and materials to support employee onboarding and development.

Overseeing computer development and management to maintain system integrity.

Generating and maintaining reports for data analytics to inform decision-making.

Qualifications :

3 years of experience in the insurance industry or similar industry.

Positive attitude and strong interpersonal skills.

Ability to learn and adapt to new technologies and processes.

Personable and professional demeanor .

Drive to succeed in a challenging and dynamic environment.

Benefits :

Competitive salary and comprehensive benefits package.

Opportunities for professional development and career advancement.

Collaborative and supportive work environment.

Paid Time Off.

Company Description

Here at Elite Agency, we believe that healthcare is a fundamental right for all individuals. As a well-established insurance provider, we specialize in navigating the complex landscape on the Health Insurance market.

Our mission is to empower our clients with the knowledge and resources needed to make informed decisions about their healthcare coverage.

Company Description

Here at Elite Agency, we believe that healthcare is a fundamental right for all individuals. As a well-established insurance provider, we specialize in navigating the complex landscape on the Health Insurance market.

Our mission is to empower our clients with the knowledge and resources needed to make informed decisions about their healthcare coverage.