Housekeeping Assistant Manager

MISSION

To ensure the hotel guest rooms, corridors, club and common areas are spotlessly clean and neat. Objective is to meet or exceed all Renaissance ClubSport standards for cleanliness, neatness, safety, security and housekeeping operations while adhering to approved budgets for payroll and supplies.

To ensure that all housekeeping staff understand and embrace the Facility Walkthrough standards; to create awareness of the importance of cleanliness and safety to the overall success of the company.

REPORTS TO

Executive Housekeeper

SUPERVISES

Room Attendants, Housemen, Locker Room / Laundry Attendants, Runners, Public Area Attendants

PRIMARY FUNCTIONS

• Ensure that serving hotel guests and club members in a friendly, efficient manner is the #1 priority
• Maintain a spotless, clean and neat facility
• Assist in staff hiring, supervision, training and development
• Ensure that club and hotel facilities including locker rooms and common areas are consistently clean, neat and fully stocked
• Ensure all LSI Human Resources policies and employment practices are followed in the housekeeping department
• Meet budget for operating costs : labor, housekeeping supplies, towels and linens, other
• Ensure that all reports are prepared completely and on time
• Ensure that proper key controls are in effect
• Take inventories as scheduled and maintain par stocks
• Schedule associates for shifts according to projected occupancies; the Executive Housekeeper will have the final approval of the weekly schedule
• Ensure that lost and found articles are stored properly and that logs are maintained
• Follow professional and ethical guidelines when dealing with guests, members, associates and vendors
• Train housekeeping staff on Facility Walkthrough, Guest Service Walkthrough, and Core Value Quick Check standards and the basis for inspection ratings
• Develop and ensure the use of housekeeping checklists for club and hotel facilities including the common areas
• Make sure all housekeeping equipment, tools, and appliances are used, operated and stored properly and safely
• Exercise the highest level of care in using chemicals or hazardous materials; follow guidelines and precautions on SDS sheets
• Follow all Renaissance ClubSport and OSHA safety guidelines
• Recommend equipment purchases, replacements, major repairs
• Handle and resolve all guest / member issues and concerns relating to facility cleanliness
• Other responsibilities or projects as assigned by the Executive Housekeeper

DRIVERS of SUCCESS

• Facilities and Equipment Operational Knowledge
• Cleanliness Obsession (and ability to instill it in others)
• Eye for and Attention to Detail
• Customer Service Obsession
• Organization Skills; Ability to Multi-Task
• Communication Skills
• Initiative and Leadership
• Hiring, Training and Coaching Skills

PERFORMANCE MEASUREMENT

• Facility Walkthrough Scores
• Guest Service Walkthrough Scores
• Core Value Quick Check Scores
• Housekeeping Checklist Implementation
• Operating Costs versus Budget
• Staff Retention and Successful Performance
• Staff Satisfaction (Upward Feedback, Employee Survey Scores)

ESSENTIAL PHYSICAL REQUIREMENTS

• Able to write, speak, read, hear and see
• General housekeeping work
• Walking, kneeling, bending
• Lifting and carrying (up to lbs.)
• Climbing stairs and ladders
• Standing for prolonged periods
• Working with chemicals and other potentially hazardous materials
2 days ago