AR Trainer & Educator

Job Summary

The AR Trainer & Educator is responsible for delivering individual and group on-the-job training to new and current AR Operations staff.

Assist with the design and implementation of training tools, develop curricula and instruct participants in related accounts receivable back-end processes.

Educator would round with AR Operations staff while observing and monitoring billing and collections functions and providing feedback to management and specialized instruction to staff.

Helps in the development of system enhancements and performs subsequent testing for enhancements to patient accounting system(s).

Develop training documentation, tools and job aids.

Responsibilities

• Facilitates staff development by promoting learning experiences and tailoring to the needs of the individual employees.
• Define the knowledge, skills & abilities required for accounts receivable employees to perform given responsibilities as requested.
• Suggest exercises and / or case studies to reinforce learning.
• Observe staff working on billing and collection functions to answer questions, provide additional training, identify issues / concerns and facilitate ongoing integration of automated systems.
• Audit accounts (i.e. pre bill edits, claim billing and sequencing, payment posting, etc.).
• Provide coaching regards to education opportunities.
• Develop and document standardized policies and procedures with the guidance of AR leadership.
• Participate in continuous process improvement teams and assist in the coordination and completion of short-term, long-term and special projects as appropriate.
• Maintain current knowledge of relevant technology and best practices.
• Assist with testing accounts receivable components of courseware developed tools, products and system software upgrades.
• Monitor that employees are meeting all assigned testing and compliance guidelines.
• Demonstrates attention to detail in data gathering, documentation and record keeping.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Excellent customer service skills required
• 2 years of relevant billing, collections, cash posting experience required
• Teaching and corporate training experience preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Must be dependable, professional and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to create effective Power Point Presentations
• Ability to adhere to deadlines
• Energetic, motivated individual that connects well with people
5 days ago