Desktop Support Specialist

Job Posting Title :

Desktop Support Specialist

Hiring Department :

Applied Research Laboratories

Position Open To : All Applicants

All Applicants

Weekly Scheduled Hours :

FLSA Status : Non-Exempt

Non-Exempt

Earliest Start Date :

Immediately

Position Duration : Expected to Continue

Expected to Continue

Location :

PICKLE RESEARCH CAMPUS

Job Details : Purpose

Purpose

Provide desktop administration support for the Advanced Technology Laboratory (ATL).

Responsibilities

Under general direction while focusing on customer service, perform Windows, Mac and Linux computer systems installation, configuration, administration, maintenance, trouble shooting, and end-user support for workstations, laptops, and virtual machines.

Maintain computer systems in accordance with established information assurance policies and procedures.

Assist in deployment and maintenance of engineering / scientific software applications on end-user computer systems.

Assist with computer systems audits for compliance with established information assurance policies and configuration guidelines.

Maintain computer hardware / software inventories.

Document computer system configurations.

Other related functions as assigned.

Required Qualifications

HS / GED.

One year of experience providing end user help desk support in a managed endpoint environment for Windows, Linux or Mac workstations.

Excellent written and verbal communication skills and a professional demeanor.

Regular and punctual attendance.

Ability to work independently and unsupervised.

Willingness to learn and accept constructive feedback.

Detail oriented.

Ability to closely follow written and verbal instructions.

Candidate will need to obtain a DoD 8570.1 IAT Level II Certification, such as Security+, within 6 months of hire date.

Must work well in a team environment and collaborate on efforts.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associates degree in Computer Science or related field.

At least three years of experience in Windows, Linux, or Mac enterprise environment.

Current DoD 8570.1 IAT Level II Certification for Security+.

Microsoft or Linux certifications.

Experience w / ITIL, COBIT, NIST, CMMC, or other IT and cybersecurity frameworks.

General Notes

An agency designated by the federal government handles the investigation as to the requirement for eligibility for access to classified information.

Factors considered during this investigation include but are not limited to allegiance to the United States, foreign influence, foreign preference, criminal conduct, security violations, drug involvement, the likelihood of continuation of such conduct, etc.

Please mark "yes" on the application question that asks if additional materials are required. Failure to attach all additional materials listed below may result in a delay in application processing.

Visit our website ( www.arlut.utexas.edu ) for additional information about Applied Research Laboratories.

UT Austin offers a competitive benefits package that includes :

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit our Human Resources (HR) website to learn more about the total benefits offered.

Salary Range

$40,000-$53,000+ / negotiable depending on qualifications

Working Conditions

Standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Possible weekend, evening and holiday work

Possible interstate / intrastate travel

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section;

you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded.

Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs.

If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply.

This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume.

In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.

that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.

Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.

The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.

Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197.

For more information about E-Verify, please see the following :

• E-Verify Poster (English) PDF
• E-Verify Poster (Spanish) PDF
• Right To Work Poster (English) PDF
• Right To Work Poster (Spanish) PDF

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting.

Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report.

You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.

206, Austin, Texas 78701.