Job Description :
Two Limited Duration positions available!
At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement.
We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.
What You Will be Doing :
The primary purpose of this position is to work within a contact center environment, to effectively recover debt owed to the State of Oregon Employment Department, as a result of improperly paid unemployment insurance benefits or delinquent unemployment insurance taxes.
The recovery of these debts is done to maintain the integrity of the unemployment trust fund and to ensure compliance with the laws, and rules pertaining to the unemployment insurance program.
For a full Position Description, please click
What We Are Looking For (Desired Attributes) :
- Recent customer service experience within the past three years.
- Recent call center experience within the past five years.
- Experience prioritizing work and meeting established performance expectations.
- Experience in reading, writing, and explaining complex information.
- Current OED / Office related experience.
- Experience Computer Input / Retrieve Information, Generate Data / Data Reports.
- Experience explaining complex information.
- Commitment to valuing diversity and promoting inclusion.
Required Minimum Qualifications :
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
What’s in it for You?
- A workplace that balances productivity with enjoyment and encourages learning and mentoring.
- Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
- A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.
This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
- Work / life balance, 11 paid holidays a year, and a
- If you have federal student loan debt or are thinking of going back to school, then you may benefit from the (PSLF) . PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer.
PSLF student loan debt may be forgiven. OED positions may qualify for PSLF, please visit the website for more information and / or verification.
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