Program Director

Eras Senior Network is seeking an experienced and dynamic Program Director to lead our team in building an exceptional service delivery program for seniors in Milwaukee County.

This is an extraordinary opportunity to work in a creative environment, and to be part of a team that is making a lasting impact in serving older adults across Waukesha and Milwaukee Counties, home to Wisconsin’s first and third largest senior populations.

As an organization, our mission is to engage and support seniors, adults with disabilities, and family caregivers in leading meaningful lives.

As the Program Director , you will lead the coordination of service delivery for Milwaukee County seniors as part of Eras’ mission.

In this role, you will establish goals for client services, develop effective outcome measurement tools, and meet all grant requirements for output measurement, partnership development, and program management.

The Milwaukee and Waukesha County Program Directors will collaborate to develop new program efficiency processes and promote positive working relationships with volunteers, referral sources, team members and the community.

Responsibilities and Core Functions :

Client Service Operations :

• Ensure consistent, compassionate support for Milwaukee County seniors needing assistance with services.
• Manage the day-to-day responsibilities of the Milwaukee County (FIA) team and oversee service intake, volunteer match, and the delivery of services for Milwaukee County seniors.
• Promote a friendly and welcoming environment supporting volunteers seeking to help Milwaukee Co seniors.
• Provide leadership and support for the development of Milwaukee County (FIA) team.
• Maintain accurate and appropriate records for all service activities. Ensure that information is available for the completion of all funding reports.
• Develop and analyze program reports to identify service gaps in Milwaukee County and make recommendations for volunteer recruitment needs.
• Oversee the performance of in-home assessments for identified seniors, support the training and evaluation of volunteer assessors.

Outcomes and Performance :

• Develop, implement, and oversee effective services for all Milwaukee clients : consistency in answering of multi-line phone system, timely taking of requests from seniors, accurate documentation, and timely data entry of all information.
• Leadership of Milwaukee County programs to achieve goals in alignment with agency strategic plan and as articulated in grant requests, in partnership with Development and Outreach team.
• Oversee accurate and timely entry of all program information in NewOrg database. Maintain client database & required tracking documentation.

Produce monthly & quarterly reports and required funder reports.

Outreach and Support :

• Present to funders and attend scheduled community group meetings to enhance education about information and resources for seniors, family members of seniors, and community members.
• Meet with volunteers, seniors, and community members visiting the office as needed.
• Plan mailings and other communication projects to support service delivery.
• Manage Title V interns and program volunteers with projects.

Competencies :

• Thinking Strategically Demonstrates varying knowledge of senior needs and can align with agency priorities.
• Communication & Influencing Can effectively share the story of Eras’ impact in the community.
• Managing Knowledge Keeps up to date with knowledge relevant to job duties.
• Coaching and Team Support Responds to and provides constructive feedback to best meet company. objectives and goals.
• Working Together Works well with Board members, Committee members, volunteers, interns, and staff.
• Managing Resources Organizes own work to meet objectives on time and is aware of team workloads.
• Fiscal Responsibilities Develops and manages budget promoting program growth and success.
• Leading People Supports team members, follows through, and handles concerns in an appropriate way.
• Delivering Results Produces timely and quality work, holds self and team accountable to achieve company goals, responds to requests and supports the ideas and concerns of others.
• Leading for the Future Is enthusiastic about Eras Senior Network’s mission and values and is open to new ideas and change to drive impact.

Qualifications and Experience :

• Bachelor's degree in business, social work, human services or related field and / or 3-5 years’ professional experience working with seniors, in customer service, or program delivery.
• Demonstrates high level of initiative, works in a primarily self-directed way to achieve goals.
• Ability to manage multiple shifting projects and tasks simultaneously.
• Creative approach to problem solving, with a strong emphasis on thoroughness, accuracy and follow up.
• Excellent written and verbal communication skills.
• Experience successfully maintaining relationships with diverse groups and individuals.
• Proficient in Microsoft 365, database management, and federal grant reporting systems.
• Proven success in developing and managing budgets of $250k+.
• Commitment to Eras Senior Network’s core values.
13 days ago