Essential job functions include, but are not limited to the following :
- Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
- Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
- Provides daily oversight and manages logistics of Catering Operations.
- Manages timeline & appropriate planning for both people and product.
- Follows process as taught and managed by Catering Operations Manager.
- Follows recipes and procedures to ensure product is prepared and maintained to specifications.
- Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations.
- Manages any issues or conflicts in a professional and productive manner.
- Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
- Works in all weather conditions to complete tasks and ensure guest happiness.
- Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
- Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance.
- Complies with all health and safety regulations.
- Organizes, leads, and motivates their store’s catering team.
- Works directly with employees to teach, train, and uphold all of our catering standards.
- Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
- Do what you can to help ensure an efficient, smooth flowing restaurant.
- Communicates directly with store and catering management on a consistent basis to ensure complete guest satisfaction.
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