Service Desk Analyst

Job Title : Bilingual Remote Customer Service Representative (2-Month Temp Assignment)

Job Overview :

We are seeking enthusiastic and dynamic bilingual Customer Service Representatives for a 2-month temporary assignment. The ideal candidates must reside in New York (NY) or New Jersey (NJ) and be ready to start immediately upon successful screening and interview.

Key Responsibilities :

• Provide exceptional customer service to our clients via phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and resolving issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and procedures to ensure a high level of service.
• Attend mandatory onsite training. Requirements :
• Must be bilingual (Spanish / English preferred).
• Must reside in NY or NJ.
• Availability to work from 12 : 00 PM to 8 : 00 PM ET, Monday through Friday.
• Must have high-speed internet access.
• Must use a Chromebook or laptop (no iPads allowed).
• Must have a headset with a microphone; gaming headset is ideal.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills and ability to handle various customers’ needs.
• Ability to work independently in a remote environment. Training :
• Training Date and Time : Monday, October 28, 2024, from 11 : 00 AM to 4 : 00 PM
• Training will be conducted onsite. Work Schedule :
• Hours of Operation : 12 : 00 PM - 8 : 00 PM ET, Monday through Friday.
• Staggered unpaid half-hour meal periods around 4 : 00 PM.
• Staggered paid 10-minute breaks around 2 : 00 PM and 6 : 00 PM.
• 30-minute unpaid lunch break. Compensation :
• Pay Rate : $22.68 per hour, paid weekly. Application Process :
• Immediate start upon successful screening and interview. How to Apply :
• Interested candidates should submit their resumes along with a brief cover letter explaining their qualifications and availability.

We look forward to welcoming committed individuals to our team who are excited about providing top-notch customer service and contributing to our success during this assignment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.