JOB SUMMARY :
This role will provide development and customization of the Epicor ERP Application. Translate software requirements into workable programming code, and maintain and develop programs to drive results for the business and our valued customers.
REPORTS TO : Director of Professional Services
DIRECT REPORTS : None
ESSENTIAL FUNCTIONS :
- Utilize ERP and SDK toolset in conjunction with programming knowledge to provide customized solutions both within and external to the application
- Develop and test Customizations, BPMs, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy
- Document all modifications to client software according to company policy
- Manage assigned ticket and task queue to meet deadlines and other milestones
- Provide classroom training to end-users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools
ADDITIONAL RESPONSIBILITIES :
- Troubleshoot, identify and evaluate alternative solutions to a problem
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
TECHNICAL SKILLS :
- C# / VB.NET (intermediate / Advanced)
- EPICOR customizations
- Knowledge of Microsoft SQL Server and / or Progress Databases (Intermediate)
- Crystal Reports development (Basic)
- Microsoft SSRS Reporting (Basic)
- Knowledge of Progress ABL code and / or Microsoft LINQ a plus
SOFT SKILLS & ABILITIES :
- Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Ability to multi-task
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to;
accepts escalated issues, and mentors when appropriate
- Demonstrate empathy with users and professionalism at all times
- Work well with clients at all levels
- Operate with client satisfaction in mind
- Energy, enthusiasm and results-oriented
Requirements
EDUCATION, EXPERIENCE, & KNOWLEDGE :
- Related Bachelor’s degree or equivalent work experience
- 4+ years of Microsoft .Net programming experience
- Epicor application experience a plus
WORK ENVIRONMENT / PHYSICAL DEMANDS :
- Use of computer and office equipment
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS :
- Ability to schedule for evening or weekend work occasionally
- Valid driver’s license in your state of residence and reliable personal vehicle
Salary Description Fulltime Exempt Salary BOE
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