- Creating relationships with existing customers over the phone / email.
- Maintaining and growing strong relationships with current customers.
- Follow through with the sales and renewal process with customers by phone, email.
- Communicating with all renewal customers during budget reviews to manage renewal status.
- Cultivating relationships with renewal customers to ensure renewal is forthcoming.
- Assisting Account Representatives in the strategy and promotion of additional product (upselling).
- Providing customers with sales quotes and online demonstrations of our products.
- Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs.
- Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline, and move opportunities through the renewal process to close.
Requirements & Skills :
- Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers.
- Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment.
- Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships.
- Proven analytical and problem resolution skills.
- Flexibility and ability to prioritize in meeting multiple goals.
- Adhere to internal controls, best practices, and efficiencies.
- Self-motivated and self-sufficient.
- Proficient with Microsoft Office and Salesforce.
- Ability (up to 10%) travel for quarterly company sales meetings.
Education :
- Position requires a bachelor’s degree and any sales or marketing experience. Experience of social leadership or intra college leadership will be a plus point.
- Preferred Degree : Any graduate or postgraduate.
Other Skills and Qualifications :
Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.
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