Event Manager

Event Manager

Under general supervision, coordinates and provides professional client services support in the planning, organization, and supervision of events within the Hampton Roads Convention Center. Acts as a liaison between the facility and clients, ensuring all client requirements and facility policies are adhered to.

Major Responsibilities :

• Conducts pre-event meetings with clients and vendors. Advises clients of set-up options, services, and additional expenses relating to their event.
• Coordinates and provides clear, concise, and timely communication of event requirements to HRCC staff by preparing detailed work orders, floor plans, event staffing requirements, schedules and general instructions using industry specific software.
• Maintains accurate and up-to-date information on each event, keeping the Senior Event Manager and the HRCC staff current on additions or changes.
• Prepares event cost estimates and monitors final billing.
• Monitors in-house set-up, acting as a liaison between clients and HRCC staff in order to ensure successful events. Ensures the facilities equipment, physical set-up and labor provided meet the requirements of contractual agreements within the constraints of safety, health and fire code standards.
• Coordinates activities with the various service contractors for assigned events.
• Attends appropriate planning, organization and other event and facility related meetings.
• Oversees events, maintaining close contact with clients, responding to and following up on client requests, concerns and problems.
• Responds to common inquiries or complaints from customers on-site.
• Rotates with other facility personnel to function as Manager on Duty.
• Works independently, exercising judgment and initiative, while remaining flexible to adjust to situations as they occur.
• Creates and distributes post event synopses to appropriate HRCC staff.
• Maintains effective working relationships with employees, clients, exhibitors, customers and other encountered in the course of employment.
• Works extended and / or irregular hours including nights, weekends and holidays as determined by event needs.

Knowledge, Skills & Abilities :