A company is looking for a Senior Associate, Customer Experience.Key ResponsibilitiesLead the customer experience team and advocate for customer needsDevelop and implement customer service processes to improve efficiency and satisfactionAnalyze customer outreach trends and report insights to stakeholdersRequired Qualifications3 - 4 years of experience in a customer-facing roleExperience with customer experience software (e.
g., Gorgias, Zendesk)Direct experience communicating with customers via various channelsTeam or agent management experience preferredAbility to work in a fast-paced environment
Senior Manager of Customer Experience
A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement. ...
Senior Associate, Experience Design
Storytelling and presenting visual concepts to various stakeholders Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues Basic Qualifications At least 2 years of experience in User Interface design Preferred Qualifications...
Senior Director of Customer Experience
A company is looking for a Senior Director of Customer Experience Operations to lead process, systems, and business intelligence strategy across the Customer Experience organization. ...
Senior Technical Project Manager, Customer Experience
The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions. Proactively identify and miti...
Senior Director Customer Experience
Director, Customer Experience - Voice of Customer. ...
Senior Associate, Experience Design
Senior Associate, Experience Design. The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are currently seeking Experience Designers to closely collaborate with groups of technical software architects, engineers, product managers, and cu...
Customer Experience Senior Analyst
Recommend customer experience strategies to improve overall customer satisfaction and loyalty. Stay up-to-date on industry trends and best practices in customer experience feedback, tools, analysis, and strategies and apply thought leadership to the experience program. Years of experience in Custome...
Senior Manager, Digital Mobile Experience and Customer Engagement
The Senior Manager, Digital Mobile Experience and Customer Engagement will play a critical role in developing the strategy and roadmap to drive Adoption & Engagement of our consumer experiences with the new Super App. Define and execute on customer vision for engagement across CVS Health Enterprise ...
Capital One is hiring: Senior Associate, Experience Design in Plano
Senior Associate, Experience Design. The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We are currently seeking Experience Designers to closely collaborate with groups of technical software architects, engineers, product managers, and cu...
Multifamily Affordable Housing Customer Engagement Senior Associate (Flexible Hybrid))
As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Multifamily Affordable Housing Customer Engagement Senior Associate (Flexible Hybrid). Maintain customer relatio...