A company is looking for an IT Service Desk Analyst to provide remote and deskside technical support for computer hardware, software systems, and mobile devices.
Key ResponsibilitiesRespond to support requests via various channels to meet service level agreementsSetup new users and devices, install software, and provide access to internal applicationsTroubleshoot and repair hardware and software performance issuesRequired Qualifications and Education4-year degree in an IT-related field or a 2-year degree with 2 years of IT experienceExperience supporting O365 or specialized applications is a plusAbility to provide after-hours and weekend tech support as neededExcellent work ethic and ability to multi-taskFamiliarity with standard remediation practices for technical support
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