IT Service Desk Tech

Job Description

Associates degree in a related discipline (or equivalent combination of education and experience) along with 3 or more years related experience Passionate about delivering excellence in customer service within a distributed, enterprise IT environment Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required.

Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.

Intermediate Networking skills and familiarity with printers, VPN and telephone systems. Occasional after-hours, nights, weekend, and holiday work is required.

Self-starter with the demonstrated ability to learn / adapt to new technologies and techniques. Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.

Ability to document work performed, and update end user instructions as needed. Current CompTIA or HDI certification preferred.

Excellent verbal and communication skills required. Travel : 0 - 10%

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Physical : Mobility in an office setting. Must be able to carry PCs, monitors, and other computer equipment in the process of installing equipment;

may also experience prolonged periods sitting at a desk. May occasionally be required to travel to different office locations within the San Diego area, or outside of the San Diego area for education and training.

Manual Dexterity : Frequent use of computer keyboard and mouse. Audio / Visual : Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; , words, numbers and other data broadcasted aloud / viewed on a screen, as well as print and other media.

Environmental : Office environment no substantial exposure to adverse environmental conditions.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.