JOB SUMMARY
Service / Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal / State Regulations and Managed Care Organization (MCO) program rules.
They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.
JOB DUTIES
- Maintain and coordinate a caseload of clients enrolled in Medicaid programs
- Coordinate clients’ in-home care needs in compliance with Federal / State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
- Assist with daily intake and referral processes to ensure positive business growth and development
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Ability to meet position requirements with little direct oversight
- Collaborate with stakeholders regarding the delivery of services
- Effective written and verbal communicator
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Market services to referral sources as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Participate in professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Represent the company at stakeholder meetings, health fairs, and provider fairs
- Enroll clients and employees in services, web portal, and EVV systems as needed
- Conduct necessary client assessments and home visits as required
- Answer and make phone calls and occasional video calls
- Other duties as assigned
QUALIFICATIONS
- Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
- 1 year of previous experience working with individuals with disabilities or the elderly preferred
- Combination of education and experience
- Bilingual required - Spanish
- Employees must provide their own reliable internet if working a remote / hybrid position
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Behavioral Health Therapist Graham, WA - Spanish Bilingual
Behavioral Health Therapist- Spanish Bilingual. LMHC/A, LMFT/A, LICSW/A Spanish Bilingual preferred. Consejo Counseling and Referral Service. During your services, you ensure a holistic, culturally sensitive process that promotes the dignity, respect, safety, and maximum optimal functioning of the i...
Store Customer Service Specialist - Bilingual Preferred (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Manager - Bilingual English / Spanish
Customer Service Manager - Bilingual English / Spanish. The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Customer Service Managers play a key role in providing individualized...
Bilingual Retail Customer Service Specialist (English & Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Bilingual Service Coordinator - Spanish
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Bilingual in English/Spanish required. Collaborate with s...
Bilingual Service Coordinator - Spanish
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Collaborate with stakeholders regarding the delivery of s...
Bilingual Service Coordinator - Vietnamese
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Collaborate with stakeholders regarding the delivery of s...
Spanish Bilingual Customer Service Representative - Work from Home
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding...
Bilingual Service Coordinator - Cantonese/Arabic
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Collaborate with stakeholders regarding the delivery of s...
Retail Store Customer Service Specialist - Bilingual Preferred (English & Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...