POSITION SUMMARY : This position is responsible for the triage, routing and repair of incoming service incidents (phone, email, portal, and walk-in).
The Tier 2 Desktop support ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment.
The User Support Technician I will report to Service Desk Team Lead.
RESPONSIBILITIES :REQUIREMENTS :
- 2 or more years in any customer service role
- 2 or more years of experience in network / IT systems triage and help desk experience
- Knowledge of information technology regarding both hardware and software.
NICE TO HAVE QUALIFICATIONS :
- Working knowledge of WiFi functionality, Active Directory, Exchange, O365.
- IT industry certifications are preferred, specifically CompTia A+.
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