IT Service Manager

VirtualVocations
Puyallup, Washington, United States
Full-time

A company is looking for an IT Service Manager IV to manage end-to-end IT service delivery and operations.Key ResponsibilitiesServe as a subject matter expert in production control systems and provide technical guidanceAnalyze metrics and implement service improvement plans focused on business enhancementsOversee vendor work and ensure accurate outcomes while maintaining technical expertiseRequired QualificationsBachelor's Degree in Information Systems, Computer Science, or related field, or equivalent experience7 years of experience with ServiceNow Configuration Management Database or similar systems3+ years of vendor / supplier oversight experience5+ years managing end-to-end IT service delivery and operationsITIL certification or comparable ITIL / ITSM related work experience

3 hours ago
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