Enrollment Communications Coordinator-Admissions

Posting Details Position Title Enrollment Communications Coordinator-Admissions Posting Number 2024082EP Position Information Classification Title Admissions Advisor Working Title Admissions Advisor-Enrollment Communications Coordinator Classification Code 1328 RCW Exemption Criteria 13 - Counseling of Students EWU Position Number E99178 CUPA Code P-411110 - Admissions Advisor FLSA Non-Exempt Bargaining Unit PSE % Full Time 100 Salary / Wage Range PS - 103 Salary Information The salary for this position is $40,019 (minimum) up to $48,027.

Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Anticipated Start Date November 1, 2024 Term of Appointment 12 months / year Location Cheney Campus County Spokane Project Description N / A Project Duration Background Check Yes - Both Responsible HR User Patti Hill Responsible HR User Email address phill9@ewu.

edu Position Details Job Summary We are currently seeking skilled and team-oriented applicants for the following position : Enrollment Communications Coordinator-Admissions .

The office of Enrollment Services at Eastern Washington University invites applications for Enrollment Communications Coordinatorto support EWU’s Enrollment Communications.

The Enrollment Communications team at EWU stives to effectively communicate the unique value of EWU in a way that resonates with the goals and aspirations of potential students.

By providing students with relevant, compelling information, Enrollment Communications empowers them to make well-informed decisions about their future college and career plans.

The Enrollment Communications Coordinator reports to the Enrollment Marketing Manager, and will play a critical role in Eastern Washington University’s success by developing and implementing targeted communication strategies that attract and nurture prospective students, support enrollment goals and enhance the university’s overall brand reputation.

The primary focus of this position is to promote and support EWU’s undergraduate admissions office and undergraduate onboarding initiatives by developing and implementing effective communication strategies.

The position is responsible for crafting engaging content, managing communication campaigns, collaborating with multiple teams, and assisting in events and activities.

A successful candidate for this position should be passionate about helping people and fulfilling their needs in the moment, be able to maintain detailed and up-to-date understanding of assigned programs and responsibilities, demonstrate a positive attitude toward work assignments, and work effectively both independently and as part of a team.

About Us Enrollment Services supports Eastern Washington University’s mission by providing exceptional service to students, families, faculty, staff, and community partners while contributing to a university centered on student learning and success.

As a member of the Enrollment Services team, you’ll experience professional engagement and coaching as outlined in the Gallup model, and we’ll work to identify and develop your strengths as part of a professional growth plan.

Our team is one of the most transparent and mission-critical units on campus, so you’ll be held to a high standard and encouraged to share your opinion and insights about how we can better serve students and colleagues.

Each team has clear and documented goals and priorities, and while we sometimes have to react to the situations we encounter, our work is largely proactive.

Because we value mental, physical, and environmental health, you’ll be encouraged to take maximum advantage of flex, leave, and telework options as outlined by policy and the requirements of your team and position.

You can trust your team to prioritize efficiency, effectiveness, and employee wellbeing. For more information about us and all the services we provide, .

See Job Duties section for detailed description of the position’s responsibilities.

EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.

The salary for this position is $40,019 (minimum) up to $48,027. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement.

In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses.

For additional information regarding insurance benefits please see our Benefits page : https : / / inside.ewu.edu / hr / benefits / insurance / .

EWU expands opportunities for personal transformation through excellence in learning.

Applications will be accepted until September 20, 2024 ; screening of applications will begin the next day. Applications will be kept confidential, and references will not be contacted until candidates are notified.

About Eastern Washington University Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees.

EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane.

Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University.

In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community.

Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction , a nationally trusted resource guide for college-bound students.

The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD).Money magazine recently named EWU as one of its Best Colleges in America 2023 .

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region.

This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place the knowledge that comes from the land.

Diversity Statement EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity / expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16.

The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU.

Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.This position is covered by the Public School Employees’ of Washington Collective Bargaining Agreement : https : / / in.

ewu.edu / hr / wp-content / uploads / sites / 40 / 2021 / 07 / Eastern-Washington-University-PSE-CBA-2021-2024-FINAL.pdf

All new faculty and staff are required to complete DEI / Title IX / Hazing Training for employees. This should be completed as soon as possible, but no later than the first few weeks of your hire.

You can access the online training here or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ site https : / / inside.

ewu.edu / hr / training-resources / . This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employmenthttps : / / inside.

ewu.edu / policies / knowledge-base / ewu-406-01-exempt-employment / Physical Demands Pre-Placement Physical No Hearing Test No Medical Monitoring Post Hire No Protective Equipment University, local, regional and state mandates for public and personal protection should be followed as needed. Required Qualifications

• Demonstrated commitment to diversity, equity and inclusion
• Bachelor’s degree
• One or more years of communication or marketing experience
• Strong project management skills
• Strong copywriting and copyediting skills
• Ability to prioritize and communicate across multiple levels of the business
• Excellent interpersonal communication skills to effectively work within a diverse community, to establish and maintain good working relationships with alumni, faculty, staff, students, and the public, and to express ideas clearly and concisely
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook (or familiarity with similar products)
• Excellent problem resolution skills
• Excellent attention to detail

Preferred Qualifications

• Bilingual Ability : Spanish
• Knowledge about Eastern Washington University
• Experience with graphic design or use of Adobe and Indesign
• Experience with CRM systems or other communication systems

Other Skills and Abilities Work Schedule Type Regular Work Schedule 8-5 Mon-Fri, with possibility of occasional early evening or weekend hours.

Posting Date 09 / 06 / 2024 Open Until Further Notice No Closing Date 09 / 20 / 2024 Screening to Begin 09 / 23 / 2024 Special Instructions to Applicants It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

Attach a detailed cover letter in which you explain how you meet each of the required qualifications and preferred qualifications, if applicable .

It is preferred that you provide that information in a bulleted list or within a table within your cover letter.

Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position.

List at least 3 professional references including : names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).

• Complete the online application form and respond to the online questions, if applicable.
• Diversity Response As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own.

You will be asked to attach a diversity response as part of the online application process : Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public .

Application Types Accepted Application Job Duties % of Time 80 Responsibility / Duty Interpret and share EWU’s vision and goals through student communication and marketing strategies :

• Develop appropriate communication plans for the recruitment and enrollment of prospective undergraduate students while working with other campus units to make sure appropriate and timely messaging is shared;
• Develop, manage and participate in communication campaigns consistent with enrollment goals;
• Actively seek to stay informed on industry trends and best practices in user experience, customer experience, social media, text, email, phone and print communications for audiences in higher education;
• Assist in the development of reports, queries, and analytics to determine outreach efforts, ROI, and new student behavior;
• Use software systems to efficiently organize, track, and report on projects for undergraduate admissions and enrollment;
• Document communication processes and develop workflow solutions to reduce data errors;
• Draft, build, revise and evaluate communications;
• Create content for marketing materials campaigns across multiple media channels;
• Clean lists and upload cleaned list data into the CRM;
• Collaborate with EWU Admissions, Financial Aid, Orientation, Advising, Housing and other campus partners in staff trainings;
• Complete special projects and serve on committees as assigned; and
• Follow federal, state, and institutional policies, including data retention policies and data security policies.

Essential Function Indicator Yes % of Time 20 Responsibility / Duty Train users and provide support to new student enrollment functions :

• Develop and update training materials in partnership with the Enrollment Communications team, Admissions, Orientation, Advising and Housing;
• Coordinate with undergraduate admissions and new student onboarding staff to achieve conversion goals and ensure a seamless experience for prospective students consistent with University mission and strategic plan;
• Work with undergraduate admissions and campus partners to assess needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards);
• Recommend, implement, test, and deploy CRM improvements;
• Train admissions staff and campus partners on CRM improvements;
• Participate in enrollment events and visits as needed;
• Provide customer service for students;
• Perform related duties as assigned.

Essential Function Indicator Yes