Desktop Support Technician

Job Description

Provides support for facility computer systems, computers, and peripherals. The Desktop Support Technician is responsible for installing, diagnosing, maintaining and upgrading / replacing hardware for the end-user.

Additionally, must be able to troubleshoot problem areas in a timely and accurate fashion, making sure your customers are up and running smoothly with minimal interruptions.

Qualifications

Technical Qualifications :

• 2-5+ years of applicable work experience.
• Creating and modifying user for legacy systems with Active Directory, Microsoft Exchange, Proofpoint, Novell and Citrix.

Requesting user logins, VPN and internet access.

• Able to read and understand technical manuals, procedures / process documentation.
• Strong ability to research and investigate basic / complex IT topics.
• Install, set up, and repair of equipment for associate use : PC’s laptops, printers / scanners, USB devices, tablets, VOIP phones, cell phones (Android now, iOS in the future), TVs, projectors, monitors, headsets, web cameras, etc.

Ability to train associates on all of this equipment.

• Installing and configuring software for associate use : Windows, Microsoft Office
• Provide support to the Network Infrastructure team by assisting with installation of network cables, new hardware, etc.
• Document and track reported issues / request to ensure timely resolution and follow-thru.
• Document and track inventory using Excel and Sharepoint.

Soft Skill Qualifications :

• Effective Communication skills, both written and verbal.
• Demonstrates effective interpersonal and relationship building skills.
• Be able to present complex technical ideas in user-friendly language.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service awareness / orientation.

Additional Information

All your information will be kept confidential according to EEO guidelines.

• This role will be working on site in Roseville, CA.
• This position is Monday- Friday, additional hours as necessary.
• Indefinite US work authorized individuals only. Future sponsorship for work authorization is unavailable.

About Bosch

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives :

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce EOE / Protected Veteran / Disabled.

The base hourly range for this full-time position is $24-$27 / hr. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

Your Recruiter can share more details about the specific salary range for this position during the interview process.

• In addition to your base hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans;
• health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs;
• life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary;

most positions include a bonus or additional benefits.