System Delivery Manager

System Delivery Manager Aon is looking for a System Deliver Manager - Hybrid (North Carolina / Winston-Salem) with possibility of virtual option

The primary responsibility of this role is to manage the day to day activities of the America's solutions team. Focused areas are : employee engagement, people management, performance management of team, External / Internal Stakeholder management, handling escalations, ensuring Quality controls and best practices.

It is essential the SDM possess the ability to manage both internal and external priorities and their own capacity in this multi-functional role.

System knowledge and technical problem solving skills are critical to support the solutions team with implementation delivery.

• Knowledgeable on Healthcare domain outside the US a plus.
• Accountability for meeting KPIs across the service, including overview of ongoing key client projects
• Technical acumen to support business configuration and data integration management when required
• Working closely with the Business / Operations / Admin Team across different geographies to ensure output sent to the client is of a high quality and delivered within agreed timescales / SLAs.
• Identifying new revenue opportunities and working with resource manager to pursue appropriately
• Managing the day-to-day business relationship in the region, including proactivemunication and responding to client priorities.
• Working closely with other functional lead stakeholders to establish and maintain client advocacy and a continuously enhancing client relationship
• Acting as a coach to team members in the areas of client deliverables, specific client knowledge, etc.
• Ensuring smooth deliveries of all Implementation projects and Annual Enrolment projects for the clients working with PM / CSM.
• People and Performance Management for the team
• Participate as needed to facilitate debugging and root cause analysis with experienced resources.
• Experience in ETL tool and API integration setup a plus

Education

Bachelor's Degree or Equivalent experience

The salary range for this position is $80K to $110 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The salary may also be adjusted based on applicant's geographic location.

• Aon offers aprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions;
• an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;

optional personal insurance policies, adoption assistance, tuition assistance,muter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits iserned by the applicable plan documents and policies.

How we support our colleagues

In addition to ourprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.

and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Aon ismitted to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable amodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an amodation on ReasonableAdjustments@Aon

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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2538164 Job ID 77870