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Bilingual Customer Retention Representative - Remote

First PREMIER Bank/PREMIER Bankcard
Sioux Falls, SD , US
Remote
Full-time
Part-time

Location : Sioux Falls, SD

Shift : Various shift options available

Job Status : Full-Time and Part-Time

Pay : $$ starting, additional monthly incentives available

Company : PREMIER Bankcard

Bilingual skills are compensated in the form of a % differential.

This job is offered on-site and remote. Remote employees must live within miles of a PREMIER location or plan on relocating.

Shift Options

PREMIER Hours of Operation : Monday-Friday : am- : pm and Saturday : am- : pm

  • hour evening shifts.
  • Offices are open Monday through Saturday No Sundays!
  • Part-Time - hours, you set your minimum / maximum hours!
  • Flexible scheduling opportunity for top performers

About the Role

  • Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
  • Utilizes the outbound dialer on various call types.
  • Utilize various retention techniques to maintain our account base.
  • Maintains accurate account records.
  • Reports unusual account / application activity to management
  • Maintains department standards as approved.

Training

  • Extensive paid training program, up to weeks in length.
  • Ongoing training opportunities for continuous improvement!

Base wage starting at $-$ with opportunities to increase take home pay.

  • Top performers can earn monthly incentives as high as $, a month.
  • Contest money available through daily, weekly, and monthly Level Up competitions.
  • Career path from Associate I to Associate III each step earning an increase in pay!
  • Earn up to an additional $ when working non-traditional hours.
  • Shift differential up to %
  • Bilingual skills will be compensated in the form of a % differential.

Competitive Benefits Package

  • Full medical benefits when working + hours per week
  • Traditional and High Deductible health plan options available
  • FREE dental and vision coverage
  • Generous Paid Time Off plans

k) dollar-for-dollar match up to % of total compensation

  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • PREMIER Wellness Program
  • Paid Community Volunteer Hours PREMIER averages , hours per year
  • Fun Employee Parties

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work
  • Various Career advancement opportunities and growth
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
  • 30+ days ago
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