Senior Financial Analyst, GO CS Finance Controllership

Are you Customer Obsessed and want to help Amazon use the voice of our customers to drive change? Amazon Customer Service (CS) supports our global customers with more than 100K CSAs from 153 sites across 40 countries in 22 languages! This team receives customer feedback first hand and finance is key assessing and prioritizing these opportunities.

Join us in our effort to provide the best possible customer experience in the most efficient manner.

The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition.

As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment.

This customer focused experience opens up several career opportunities across Amazon including advancement opportunities within CS or Amazon finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.

Key job responsibilities

• Identifies basic control risks, evaluates impact, proposes changes, and implements improvements to remediate gaps
• Delivers weekly / monthly financial close. Uses financial systems and advanced MSExcel functions to work with large data sets.

Outputs plans, forecasts, budgets, and consolidations.

• Works with a variety of data sources. Identifies incomplete or inaccurate data, identifies root causes of data issues, escalates discrepancies, fixes data where possible or partners to deliver a solution.
• Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner.

Adjusts style for various audiences to articulate complex finance issues clearly.

• Identifies and implements solutions to resolve, improve, automate, standardize, or simplify finance processes.
• Makes thoughtful time management decisions independently. Prioritizes work, resolves issues, meets deadlines, and seeks feedback from your manager.

Discerns between urgent and non-urgent issues and acts accordingly to solve them.

• Drives own self-development in the Finance Community : seeks opportunities to expand finance expertise. Participates in events, initiatives, and projects, then shares gained knowledge in and outside of your team.
• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.

BASIC QUALIFICATIONS

• BA / BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science)
• 3+ years of finance experience or a related analytical field

PREFERRED QUALIFICATIONS

• Experience working with large-scale data mining and reporting tools (examples : SQL, MS Access, Essbase, Cognos) and other financial systems
• MBA and / or Professional certifications (CPA / CMA / Qualified Accounting certificate)
• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment;

effective multi-tasking skills are vital.

• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management Result-oriented, dynamic individual with hands-on mentality.
30+ days ago