The Details
Location : Bank Lot in Cupertino, CA
Position : Lot Attendant
Pay rate : $18.00 / hour
Hours Available : Full-time hours available Monday-Friday 8 : 30am- 5pm Saturday 9 : 00am-2 : 00pm (Overtime hours may be possible)
Additional Information : There will be contact with the general public while working as well as interaction with the branch management team.
All applicants must be comfortable in a customer service setting.
Required : There is a required uniform of black pants with a blue polo shirt tucked in neatly. You may wear comfortable shoes but they must be all black.
We ask that all employees maintain a professional appearance.
The Spirit of the Position :
The Lot Attendant will uphold the company mission statement while creating a welcoming atmosphere for our customers and clients.
This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative displaying honesty, integrity, accountability, and teamwork which includes excellent communication skills.
Essential Functions :
- Regular and punctual attendance is paramount to this position
- Ensure all parkers are going into the branch when parking in the lot.
- Communicate politely that the lot is for banking patrons only.
- Report concerns or needs to direct supervisor and only to a Bank Branch Manager if directly asked or in the case of an emergency.
- Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
- Work with and without supervision and follow directions of supervisors when requests are made.
- Keep parking location clean.
- Pick up miscellaneous trash.
- Inform all people loitering to move off property.
- Report graffiti or vandalism.
- Make sure there are no tripping hazards in the lot.
- Sweeping and changing signage when needed.
Education / Experience :
- High school diploma or GED required.
- Parking industry experience is preferred but not required.
- Prior customer service experience is highly desired.
Skills :
- Display / or put forth a positive attitude
- Willingness to do whatever is needed to make the surface lot successful.
- Ability to be approachable.
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Other Requirements :
Reliable transportation to and from job site(s) is necessary.
Physical Demands :
- Ability to constantly stand, walk and move about on foot for sustained periods of time (throughout entire shift).
- Ability to lift, carry, push, pull or otherwise move objects of at least 30 pounds in weight.
- Ability to work in the elements- heat, wind, snow, rain, etc.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
- Ability to apply pressure to an object with the fingers and palm.
- Ability to perform functions that require repetitive motions using hands, wrists and arms.
- Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
- Ability to receive detailed information through oral communication and to make the discriminations in sound.