Senior Collections Specialist

At-a-Glance :

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collections Specialist!

What You'll Do :

The main duties of the Specialist are to provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors.

Duties include :

Review, processes and follow up on Total Loss Insurance claims with the customer and various Insurance companies in the following ways :

Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.

Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.

Work with the customer and their Insurance Company to obtain the payoff of the vehicle.

Negotiate the amount paid out by the Insurance Company if necessary.

Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

Process customer, attorney and trustee requests as they relate to bankruptcy by :

Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.

Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.

Properly code accounts with the appropriate bankruptcy status in a timely manner.

Manage a queue of assigned accounts

Review and process accounts that are Impound / Seized to ensure our collateral is secured and protected.

Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.

Work with the family members and / or estate to verify and process options relating to a deceased customer’s account.

Maintain corporate standards and compliance requirements.

What You Bring :

Must possess the ability to work both independently and within a team environment.

Demonstrate a high attention to detail.

H.S. diploma or GED required.

Bachelor’s Degree is preferred with 1-2 years’ experience in Customer Service and / or Collections environment.

Previous Insurance claim and / or Bankruptcy experience is a plus.

Position Type : Contract

Get in Touch :

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ayushi at (phone number removed) to learn more.

Who We Are :

Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.

Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

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