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Schedule : Work schedule anytime : Monday thru Friday, 7 : 00am 9 : 00pm Central, according to business needs.
Standard hours for training : Monday thru Friday, 9 : 00am 5 : 30pm, Central, according to business needs.
This is an IN-OFFICE position working under a remote setting until further notice
Key Responsibilities :
Accept inbound calls and handle customer requests with professional phone etiquette
Enter all calls in the Call Tracking System with accurate, well documented call notes
Self-starter who display a positive attitude, strong work ethic, and excellent attendance
Place direct, drop ship and remote enhanced delivery orders
Assist customers with system navigation
Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
Process credit research and document retrieval requests
Meet all departmental goals including schedule adherence, attendance, and quality monitoring
Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
Strong computer skills to include terminology, function, and navigation
Flexibility to work any shift during operational hours : Monday through Friday, 7am to 12am, Central
Minimum Requirements :
- Education : H.S. diploma or equivalent
- 1 year experience in Customer Service
- Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)
Critical Requirements :
Detailed knowledge of systems : SAP, Verint, Cisco Finesse, Salesforce, WorkDay
Be organized and detail oriented
Advanced problem solving and root cause analysis
Pay differential for bilingual, fluent, Spanish speaking individuals
Preferred Requirements :
- Success in a work from home environment preferred
- Previous call center experience preferred
- Pharmacy Tech experience preferred
Education :
Education : H.S. diploma or equivalent
Agency Statement
No agencies please
Career Level IC Business Support B2
locationUSA, TX, Fort Worthlocation2 Locationslocation2 LocationsWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career.
You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives.
Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.
We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer.
We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today.
Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.
By providing your personal information here, you are acknowledging our privacy statement. (English)
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