Tech Support Professional – Enterprise Video

team recognized for leadership, innovation and diversity

As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products.

You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers.

You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule.

In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.

KEY RESPONSIBILITIES

• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Lead and mentor junior technical support professionals, providing guidance and support
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance
• Product Entry into Service process to verify readiness of launch
• Test product before going to market (Beta Testing)
• Work with Tech Publication to confirm marketing Publications are correct and align with offering
• Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions

YOU MUST HAVE

• 3+ years of proven experience in technical support or a similar role
• High School Diploma or GED
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in mentoring and leading a team
• Strong customer focus and commitment to customer satisfaction

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree
• Expert technical knowledge and subject matter expertise
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
• Microsoft Server and Windows OS (7, 10, 11) Experience at a high level
• Group Policy management, Work groups and Domain knowledge
• Virtual Machine management
• API Integration experience
• MS SQL Server Experience
• Strong Networking SkillsActive DirectoryNetworking ProtocolsIIS and SSL experienceWorking within Network Firewalls and port management.net application
• Installing and Uninstalling software and troubleshooting failures
• Web and Mobile app experience
• Low voltage Wiring
• Previous Video Recorder NVR VMS or CCTV Experience

BENEFITS OF WORKING FOR HONEYWELL

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.