Case Manager - Personal Agent

Are you passionate about social justice and working with customers from diverse backgrounds and experiences? Are you looking for a job that combines caseload management with person-centered service delivery?

If so, UCP Oregon might have the perfect opportunity for you!

UCP Oregon helps adults who experience disabilities to live the life of their dreams whether that’s living independently, working in a great job, or pursuing their interests and hobbies.

We encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) and are working towards building an inclusive workforce to represent and empower the community we support.

UCP Oregon is seeking two Personal Agents (Caseload Managers) to work in one of our two intellectual / developmental disabilities support services brokerages known as UCP Mentors.

As a Personal Agent, you’ll work with 36 to 40 adults on your caseload. Our customers live in Multnomah and Clackamas Counties, and they reflect the diverse fabric of these communities.

People experience disability across class, race, gender, and ethnic identities. Some of the people we serve live with their families or friends, others experience homelessness, and others live in their own homes and apartments.

We work with people who experience a wide array of disabilities and some may also experience mental health conditions and addictions, or be youth transitioning into adulthood.

Please note : Personal Agents work closely with our customers in office and in their homes.

You’ll assist your customers (and their families) to :

• Navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals;
• Secure resources and services (in areas such as employment, housing, crisis, and direct support providers); and
• Address their health and safety needs.

As a Personal Agent, you will advocate with and on behalf of the people you work with, as well as offer care-coordinated problem-solving skills (sometimes on an urgent basis) for your caseload.

You will also manage intensive paperwork, including plan development, billing, daily & weekly progress notes, caseload files, and correspondence.

Finally, you’ll monitor the quality of services, and ensure choice and independence.

You’ll have the chance to make a big difference every day, and be a part of a collaborative, fun, and diverse team.

Hours & Location :

This is a 40-hour a week job. Typical schedule will be Monday through Friday, 8 : 30am to 5pm but may vary depending on customers’ needs.

Additional hours will be required rarely.

Currently, Personal Agents are working a hybrid remote and office-based model (2 days in office, 3 days working from home).

However, during your training period, you will be required to work at our office on a more regular basis located at NE 102nd Avenue.

Once you are fully trained, you will have the opportunity to work a hybrid schedule.