Member Escalations Team Lead

VirtualVocations
Salinas, California, United States
Full-time
We are sorry. The job offer you are looking for is no longer available.

A company is looking for a Team Lead, Member Escalations to join their CG&A team.Key ResponsibilitiesManage and develop a team of support staff, focusing on performance management and growthMonitor operational KPIs and conduct root-cause analysis to address issuesDrive engagement and foster an inclusive culture aligned with the company's core valuesRequired Qualifications2+ years of experience in a customer service or escalations environment2+ years of direct people management experience1+ years of experience using data and metrics to drive improvementsPrior healthcare and / or insurance experience1+ years managing projects

2 days ago
Related jobs
Promoted
Seasoned
CA, United States

As a team member, you're fully immersed in the spirit of the establishment. Working with other team members isn't just your strong suit, it's one of your favorite parts of the job. ...

Promoted
KFC
Seaside, California

As a Team Member, you could be the smiling face that greets and serves customers. Whatever job you do, you know what you do matters - to your team and to your customers. With loads of energy, you understand that work is easier - and more fun - working as a team. If you want a fun, flexible job and b...

Promoted
Taco Bell
Seaside, California

Restaurant Associate / Crew Member] As a Team Member at Taco Bell, you'll: Take orders or prepare food, and assist in resolving any service or food issues; Maintain food-safety standards and maintain a clean, safe work and dining environment; Display a clean and tidy appearance, good work habits an...

Promoted
Jack in the Box, Inc.
Monterey, California

Inspires team members to embrace the brand. Treats fellow team members with care and respect. Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards ...

Promoted
Del Taco
CA, United States

Del Taco - 1851 E Orangethorpe Ave [Restaurant Associate / Crew Member] As a Team Member at Del Taco, you'll: Be responsible for being at your very best and creating an amazing guest experience; Create a culture in the restaurants that is exciting, optimistic and rewarding; Play a big role in the ov...

Promoted
Tractor Supply
CA, United States

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience. As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you mu...

Promoted
Pitfire Pizza
CA, United States

Service team members multi-task and work different roles every day, including food runner, busser, expediter, counter and floor service. Medical, dental, vision, and life insurance, 401(k) retirement plan for team members who are full time or full time equivalent (please inquire for more details). W...

Michaels
California, 45045 Worth Ave

Michaels requires all team members in this role to be at least sixteen (16) years or older. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. We are here for all Team Members and all Ma...

TK Burger, L.P.
Marina, California

The Smashburger Team Member is the first face that customers see when they walk through the door or first voice they hear when they place a drive-thru order so YOU will set the tone for the Smashburger customer experience and bring the great Smashburger tastes to life. ...

Loves Travel Stops & Country Store
Salinas, California

We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Innovation and perseverance continue to lead the way for the family-owned and -operated business headqu...