Member Escalations Team Lead

VirtualVocations
Salinas, California, United States
Full-time
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A company is looking for a Team Lead, Member Escalations to join their CG&A team.Key ResponsibilitiesManage and develop a team of support staff, focusing on performance management and growthMonitor operational KPIs and conduct root-cause analysis to address issuesDrive engagement and foster an inclusive culture aligned with the company's core valuesRequired Qualifications2+ years of experience in a customer service or escalations environment2+ years of direct people management experience1+ years of experience using data and metrics to drive improvementsPrior healthcare and / or insurance experience1+ years managing projects

2 days ago
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